Payment Call Script

You are here:
Estimated reading time: 2 min

Important Script to be used on payment calls

ACH Disclosure : Based on our agreement (CM NAME) can you confirm that you authorize Nationwide Credit Inc. to initiate ACH electronic funds transfer from your bank A/C

PDC notification script : Just to inform you, a reminder letter will be mailed to you 3-10 days before each payment date.

Weekend Policy – Postpone : If the payment date falls on a weekend or holiday, the payment will be processed on the next business day.

Weekend Policy – Prepone : If the payment date falls on a weekend or holiday, the payment will be processed on the prior business day.

Revocation Script for One-Time or Initial Payment to be Debited on the Same Date as the Call

[Front]

Because you are authorizing payment to be made today, once we complete this call, we may not be able to process any changes or revocations for this payment.

However, if you wish to make any changes or revoke your authorization, you should contact your bank to stop the payment, and contact us to make alternate arrangements.

Revocation Script for One-Time or Initial Payment to Be Debited on a Future Date

You may revoke this authorization by calling us by 1PM EST on the business day before your payment is scheduled to process on (provide check scheduled date).

Revocation Script for First Payment to be made same date as call with Recurring Payments

For today payment If you wish to make any changes or revoke your authorization for today’s payment, you should contact your bank to stop payment and contact us to make alternative arrangements as once we complete this call, we may not be able to process any changes or revocations for this payment.

However for the future dated payments, you may revoke this authorization by calling us by 1 PM EST on the business day before your payment is scheduled to process on (provide check scheduled date).

Revocation Script for Recurring Payments to be debited on a Future Date

[Post Dates]

You may revoke this authorization by calling us by 1PM EST on the business day before your payment is scheduled to process on (provide check scheduled date).

Funds verification script for same day payment – Payment above $1000

A collector uses the following script when he verifies funds for payments that will process the same day as the call:

Since this is a high value check, to ensure we don’t receive a bad check, is it okay if we verify the funds with your bank as per your authorization?

If Yes:

Do you have a phone number to your bank? [If not, state: “I will look for a number on their website.”] I will quickly conference you in as soon as I make contact at the bank as they may require you to be on the line to confirm the availability of funds. Do you mind holding?”

If No:

So you do assure us on this recorded line that the funds are available for today? Based on your confirmation we will process the payment directly without verifying funds with your bank.

Funds verification script for future day payment – Payment above $1000

A collector uses the following script when he verifies the funds for payments that will process on a future date:

Since we are scheduling a high value check for a future date, to ensure we don’t receive a bad check, is it okay if we verify the funds with your bank as per your authorization?

If Yes:

I will be calling your bank on the day of the payment to confirm funds availability. If bank is unable to verify or requires you to be on the line, what is the best time to reach you on [date]”

If No:

So you do assure us on this recorded line that the funds will be available on the agreed date? Based on your confirmation we will process the payment directly without verifying funds with your bank on the agreed date.

Was this article helpful?
Leave Feedback 1
Views: 498

1 COMMENT

LEAVE A REPLY

Please enter your comment!
Please enter your name here