Livevox Error Codes & Dispositions

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ScenarioMeaning LiveVox DispositionAS400 Disposition
Dialer shows the error message/ alerts and brings agent back to dial pad. Busy, Bad Number, No Answer (Telecom end), Disconnected, Sit Tone and Re-Order. Meant to speed up the calling process and bring down the delayNo attempt made, no disposition requiredNo attempt made, no disposition required
Error Message like* Agent should try to dial number again as call rejected due to latency *
4 : Busy
899 : INVALID PHONE NUMBER,
No Answer (Telecom end), Disconnected, Sit Tone and Re-Order
Dialer shows the error message agent still has disposition page on his screen post error message popup.Dialer is not 100% sure of the outcome and is relying on Agent discretion to dispose on LiveVox screenAttempt Made, disposition Required as “Non-Contact -No Answer to Agent Attempt Made, disposition Required as No Answer “NA”
Account DNC/Error Code(607)Account is on DNC due to Max attempt or State Control or ACNT DNC process send by AS400Not attempted”, no disposition requiredNot attempted, no disposition required
Phone DNC/Error Code(309)Account phone has reached max attempt or is under calling gap limit or phone has been requested DNCNot attempted, no disposition requiredNot attempted, no disposition required
Bad number (408)The number is a bad number and/or temporarily disconnected Not attempted, no disposition requiredNot attempted, no disposition required
Blocked or Error Code {1000}/ Time Zone BlockArea code is not opened based on dialing profileNot attempted, no disposition requiredNot attempted, no disposition required
Error Code 998 Error 999: Outside of allowable dialing window
Error Code 998Error 998: Out of Start time
LiveVox says Successfully Launched and returns back to Dial Pad Due to latency in local network/telecom end the actual block reason is not shown or lost in transition.  Error code for PDAS/DNC/CosCode are lost due to connectivity issue.Not attempted, no disposition required Not attempted, no disposition required
* Agent should try to dial number again as call rejected due to latency *
The window during which this dial attempt is permitted has not opened yet for the dayThe area/zip code is not open for dialing Not attempted, no disposition requiredNot attempted, no disposition required
Customer Callback request over and above permissible limits for the day Agent can call the number through manager SkillAttempt Made, disposition Required as per agent discretionAttempt Made, disposition Required as per agent discretion
This Account Phone Combo is on  Permanent DNC List and returns back to Dial Pad Number blocked due to PDAF rule, and/or ACNP fileNo attempt made, no disposition required Not attempted, no disposition required
Error 9999: Invalid dialing sequence, please contact support.By default a manual campaign is automatically build every day during start of shift.No attempt made, no disposition required Not attempted, no disposition required
Error 9998: Campaign is not available.This message one gets if a manager or person monitoring agent by error deactivated or reported a campaign.
Error 9997: Campaign is inactive.Manager has to inform FS Dialer team who will manually rebuild a manual campaign post which dialing would start without any issue
Error 61: Max attempts reached for accountService level allowable Max attempt had reached.No attempt made, no disposition required Not attempted, no disposition required
The call could be made if required from Manager skill
Error 602: No account information availableAs account was not send in daily validation file or its corresponding Zip code was not send or is invalid.No attempt made, no disposition required Not attempted, no disposition required
LiveVox will not allow the call to go through.
In such instance Manager could provide the account number and its corresponding zip code to FS Dialer and AS400 to resend the data to LiveVox.
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