Identification Matrix

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Call RequestBasicSpouse / Domestic Partner (Non Restricted states)Additional Card MemberAuthorized Third PartyPower of Attorney / Guardian / ConservatorUnauthorized Party
Account Status / aging / balance – verify / release 1 ID question 1 ID question 1 ID question 1 ID question 1 ID question Not allowed
Address Change* 2 ID questions Not allowed Not allowed 2 ID questions 2 ID questions Not allowed
Email Address Change / Edit / Delete2 ID questions Not allowed Not allowed 2 ID questions 2 ID questions Not allowed
Consent for email confirmation 1 ID question Not allowed Not allowed 1 ID question Not allowed Not allowed
Cease and Desist 1 ID question 1 ID question Not allowed Not allowed 1 ID question Not allowed
Current balance or Zero Balance Letter to Billing Address No ID Required Not allowed No ID Required No ID Required No ID Required Not allowed
Delete Authorized Party1 ID question Not allowed Not allowed Not allowed Not allowed Not allowed
Dispute a Charge (open inquiry) Close a Case No ID Required No ID Required No ID Required No ID required No ID Required No ID required
Fax Current Balance / Zero Balance Letter to Billing Address1 ID question Not allowed 1 ID question 1 ID question 1 ID question Not allowed
Fax Statement, Current Balance or Zero Balance Letter to alternate address 2 ID questions Not allowed Not allowed 2 ID questions 2 ID questions Not allowed
Initiate a Wire Transfer1 ID question Not allowed Not allowed 1 ID question 1 ID question Not allowed
Payment on an Account (electronic or pay by phone, or post-dated check to be run by the OA)1 ID question 1 ID question 1 ID question 1 ID question 1 ID question 1 ID question
Update Payment on an account (for example payment method or dates) NOTE: A scheduled payment may only be modified by the individual who set it up, or the Basic CM (if set up by non-CM)1 ID question 1 ID question 1 ID question 1 ID question 1 ID question 1 ID question
Payment / Credit amount and receipt date VerificationNo ID required No ID required No ID required No ID required No ID required No ID required
Phone Number Change2 ID questions Not allowed Not allowed Not allowed 2 ID questions Not allowed
Promise to Pay (no information release)No ID Required No ID Required No ID Required No ID Required No ID Required No ID Required
Provide billing date / closing date / statement closing date1 ID question 1 ID question 1 ID question 1 ID question 1 ID question Not allowed
Release Anniversary DateNo ID required No ID required No ID required No ID required No ID required Not allowed
Settlement, CARE,OASIS, APOLLO (Reinstatements) (Eligibility rules apply)1 ID question Not allowed Not allowed 1 ID question 1 ID question Not allowed
Statement copy, to billing address 1 ID question Not allowed 1 ID question 1 ID question 1 ID question Not allowed
Status of Billing DisputesNo ID Required No ID Required No ID Required No ID required No ID Required No ID required
Verify Banking Info (PBP) (Do not release) 1 ID question 1 ID question 1 ID question
(own bank account only)
1 ID question 1 ID question 1 ID question
Verify E-Mail Address (Do not release) 1 ID question Not allowed Not allowed 1 ID question 1 ID question Not allowed
Verify / Release the Names of Additional Card Members1 ID question Not allowed Not allowed 1 ID question 1 ID question Not allowed

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