Speak: We may be able to work out some options that you did not think of. Let’s take a few minutes together to see what I can qualify you for. In the past, I have been able to help my customers have a lot of success finding solutions to resolve their debt. Do you have a pen and paper handy?
Instruction: Wait for the response
Speak: My name is Agent’s Full Name and my toll free number is 1800-XXX-XXXX. Is it okay for me to call you back on this number if we get disconnected for some reason?
Instruction: Wait for a response.
Proceed with F and C questions.