Speak: I’m calling about your American Express account with a balance of #$$$# . We had agreed that you were going to pay $() #promiseToPayAmount# on #promiseToPayDate# . Our office has received notification that the funds have been returned by your bank, what happened?
Speak: Mr. /Ms. xxx, if we don’t recover the payment than the arrangement ,we have made(settlement) may go void and the entire balance will be due once again. In case of settlement- All the payments that were made so far may be applied towards the principal balance.
Speak: Mr. /Ms xxx , your temporary arrangements have now expired. We are now calling to re-visit your situation to know if we can resolve the balance in full today.