Speak: “Mr. Smith, you know what your account balance is?” “You are well aware of the offers/incentives available for you?”
Speak: (recall date) is the recall date on your account so if you change your mind you have my number, call us back. Failure to do so your account is going back to American Express/higher ups & they will decide what they want to do/they will decide how this needs to be handled. (Psychic pause) Thanks. Have a good day.