Speak: Unfortunately, a divorce decree is a civil matter between you and your ex-spouse. As per the contractual agreement with client Name your responsibility to pay remains.
Speak: Since we are already on the phone, would you mind giving me a few minutes so I can describe what options you may have regarding this account? I may be able to provide you with some information you haven’t yet considered.
Instruction: If the consumer agrees to discuss the options click here to proceed FNC If the consumer refuses to discuss the options available, end call and request manager review to move the account to the Uncollectible Drive of the branch.