CARE Disclosures & Scripts

Last updated: March 11, 2019
You are here:
Estimated reading time: < 1 min

Sr. NoDisclosuresLending & LOCCharge & Charge with LOC (CHL)
1CARE Temp QuestionAre you experiencing a temporary financial situation that is making it difficult for you to pay?
2Introduction to CARE (verbatim)“I understand that you are unable to resolve your debt with American Express by paying the balance in full. If you are willing to work with me, I can offer you enrollment into a program that American Express has introduced.”
3CARE payment update script (verbatim)“We are glad to assist you during your temporary financial difficulty. Enrollment in this Payment Program is free of charge for all eligible card members. You are not required to pay us or anyone else fee to enroll.”
4CARE program terms (verbatim)“This program can offer you several benefits. Taking advantage of this program will not only give you the opportunity to pay down your total balance over time, but will also suppress any further delinquency fees and reduce finance charges that would otherwise occur on your account for 12 months.”“This program can offer you several benefits. Taking advantage of this program will not only allow you the opportunity to pay down your total charge balance over time, but will also suppress any further late payment fees that would otherwise occur on your account for 12 months.”
“During your participation in the program no late payment fees will be assessed on your account for 12 months. Your Annual Percent Rate (“APR”) will be at 5.99% for 12 months. Any balance(s) with a lower APR during the program period will remain at the lower rate unless the rate expires.”“For the “pay over time” revolving balance on your account, the annual percent Rate (“APR”) will be at 5.99% for 12 months. Any balance(s) with a lower APR during the program period will remain at the lower rate unless the rate expires.”
5CARE terms disclosure (verbatim)“There is no guarantee the offer terms will not change in the future. Enrolling now will help you lock in a low interest rate while ensuring that you are not charged late payment fees for the duration of the program.”
6For Re-age Eligible Card Members only: (verbatim)“As part of this program, by paying the agreed upon plan payment amount for three months in a row, or a lump-sum covering the three monthly plan payment amounts will be enough to bring your account to Current.”NA for Charge & Charge on LOC (CHL)
7For Consumer Lending Card Members only Plan It feature script: (verbatim)“If you have an active plan under the Plan It feature, then additional plan fees will be waived.” “While enrolled in the payment program, disregard the Plan It Payment due on your statement (Plan Payment Due).”NA for Charge & Charge on LOC (CHL)
8CARE default disclosure (verbatim)“This is to confirm that once enrolled, you agree to pay ($XX.00) per month while the account is in this payment program. The payment must be made by the due date indicated on your billing statement. Please note that if you miss a payment, make a late payment, or any payment is returned, American Express reserves the right to remove your account from this payment program plan. The original terms and conditions detailed in your card member agreement may then replace the plan terms. Based on the terms and conditions of the program, the monthly payment amount and duration discussed, do you believe you have the financial resources to complete the program?”

Was this article helpful? If Not, Please leave a comment!
Leave Feedback 0
Views: 743

Leave a Comment