Speak: I’m calling on a recorded line. This is (Collectors Full Name) calling from Nationwide Credit, Inc. Is this Attorney / law firm name?
Instruction: Pause for response.
Speak: I’m calling to confirm representation for your client, (BCM’S Full Name). Before I proceed, I must inform you that this call will be recorded or monitored.
Speak: we have been advised that you were representing (BCM’S Full Name) in a pending bankruptcy.
I am calling to confirm whether you are still representing (BCM’S Full Name) in a bankruptcy filing and to secure a case number and chapter number if available.
Instruction: *If more than one person exists with the same name:
Speak: We’re looking for (BCM’S Full Name), who has an American Express account with the last 5 digits as XXXXX.
Instruction: **If more than 1 person exists with the same name and same digits for the account number: Please ask for the last 4 digits of the customer’s social security number, or their year of birth.
Instruction: Let them confirm. – If bankruptcy HAS been filed and the account was included, STOP all collection efforts and conclude the call.
Speak: If bankruptcy has NOT been filed